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Privacy Policy

1. Purpose

The purpose of this document is to define Synoverge privacy policy.

2. Scope

This privacy policy is applicable to any stakeholder who share personal identification information with Synoverge for the purpose of its association with Synoverge.

3. Policy

3.1. Introduction and General Data Protection Regulation

At Synoverge, we value your privacy and the importance of safeguarding your data. This Privacy Policy ("Privacy Policy") describes our privacy practices for the activities set out below which are in accordance with the privacy regulations. As per your rights, we inform you how we collect, store, access, process and use personal information provided to us. In this Policy, "Personal Data" refers to any information that on its own, or in combination with other available information, can distinguish an individual.

3.2. Definition: Personal Data

Personal data means information which relates to a living and identifiable natural individual, such as names, addresses, account numbers, online identifier and location data.

The data items transferred will vary from client to client. However, the personal data transferred will fall under the following categories.

Personal Data
Name
Email Address
Phone number
Bank details
Address
Age
Date of birth
PAN Card
Aadhar Card
Driving license
Passport number
Criminal Convictions
Health information

3.3. Sources of Personal Data and Purpose

We collect Personal Data through the following sources and below defined purpose:

Categories How we collect your data Purpose and Lawful basis of Processing
Prospect/Customer Personal Data or Personal Information in Projects Directly from you while you evaluate Synoverge capabilities and/or Synoverge is providing services to you To share our capabilities, proposals and provide our products and services to you
Prospect/Business Partner/Vendor Personal Data or Personal Information Directly from you while you are sharing your service proposal and/or you are providing services to Synoverge To share our business requirements and receive your products and services
Prospective Candidates From multiple sources where you have shared your profile for employment opportunities like recruitment portals, employee referrals, recruitment agencies, networking platforms, etc. Directly from you in case you have directly applied through the website or email To evaluate your candidature for suitable open positions
Employee Data Directly from you during the course of your employment To maintain employee information as required during employment period for continued employment, payroll processing. To conduct background screening checks as per customer requirement or compliance requirements
Visitor information Directly from you at the time of visiting our premises To maintain basic visitor information as required by law
Marketing Data, Events and Initiatives Directly from you when you contact (or you have been contacted) or interact with any Synoverge representative, via Synoverge website or events or conferences or workshops or Surveys that you attend, by telephone, email, online portal or in person or from professional networking platforms like Linkedin, Tweeter. To share required business information and discuss potential business opportunities

While we do not share personal information provided to Synoverge for business purpose mentioned above, we may be required to share this information under the following circumstances. In such cases data protection officer approves dissemination of this information based due diligence.

  • Legal Obligations: We may process your Personal Data, Personal Information where it is necessary in order to comply with applicable legal and/or regulatory obligations, establish, exercise or defend our legal rights or for the purpose of legal proceedings and to prevent and respond to actual or potential fraud or illegal activities.

  • Other “Public Interest” Grounds: We may process your Personal Data, Personal Information (or where relevant, your Sensitive Personal Data) on other public interest grounds where it is subject to regulatory requirements where Processing is necessary by us for the performance of a task mandated by governmental authorities, regulatory authorities or any other law enforcing authorities in the public interest.

We do not use personal information provided for unsolicited emails, calls and/or messages to you.

3.4. Access, Retention and Disposal of Personal Data or Personal Information

Synoverge ensures that personal data / information access is limited to the employees / stakeholders who are engaged in business activities with you. This is assured through information security access control policy.

Synoverge retains personal data / information provided as part of its master data for varying duration as per business requirement.

  • Purposes identified in this Policy for using the Personal Data/ Personal Information/ Sensitive Personal Information – we will need to keep the information for as long as is necessary for the relevant purpose; and

  • Legal obligations – laws or regulation may set a minimum period for which we will have to keep your Personal Data/ Personal Information/ Sensitive Personal Information

Synoverge disposes personal data / information provided through the following means.

  • Hardcopy personal data / information is disposed off using paper shredder.

  • Softcopy personal data / information is removed through hard delete options from the database unless archival of personal data / information is required for specific legal / regulatory purpose.

You can communicate to concern authority to specifically request removal of your personal information from our records. We will process your request in case this doesn’t conflict with requirement to retain information as per compliance and/or regulatory and/or legal requirement.

3.5. Quality of Personal Data/ Information

We shall ensure to implement reasonable mechanism to monitor the quality of the Personal Data/ Information maintained in our systems.

  • Each business unit & support function within our organization shall take steps to assure that Processed Personal Data/ Information is complete and accurate.

  • Employees can review, update and confirm on the accuracy and completeness of their Personal Data/ Information.

3.6. Consent

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the third parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that the personal data / information provided by you is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country.

3.7. Grievances

Mr. Ritesh Dave is designated data protection officer at Synoverge. You can address your grievances regarding data protection to him on his email id ritesh@synoverge.com.

Synoverge refreshes its Brand with the Inclusive Growth theme. Synoverge wins a Certificate of Appreciation for its excellence in technology services by a leading Logistics company at its Annual Conference. Synoverge enters into a Solution Provider Agreement with Microsoft for Microsoft Dynamics AX. Synoverge Quality Management System is re-certified by DNV for its compliance to ISO 9001:2015 quality processes. Synoverge is now a Microsoft Gold Partner for Application Development and Collaboration & Content, Silver Partner for Mobility.

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Synoverge Technologies Pvt. Ltd.

Corporate office and Development center
The Summit, 3 Sunrise Park, Sunrise Park Road, Bodakdev, Ahmedabad 380054, Gujarat.
Tel.: +91 79 49062116/7 | US Number: 201-565-9282201-565-9282 | Skype: synoverge
Email: info@synoverge.com

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Synoverge Japan Co., Ltd.
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Tokyo 134-0091
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Email: japan@synoverge.com

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